DUBAI: The Ministry of Education (MoE) has launched the second phase of its ‘University Certificates Recognition’ system, aimed at validating degrees from foreign higher education institutions (HEIs). This upgrade aims to streamline and enhance the recognition process, ensuring its validity and efficiency.
Building on the success of its initial phase introduced last year, which notably reduced customer complaints by 85% and increased satisfaction to 90% according to Customer Pulse ratings in May, the new phase focuses on further improving user experience. It cuts down the documentation required for certificate recognition by up to 85% and reduces transaction processing times by 50%. Additionally, the number of steps involved in the recognition process has been halved.
These enhancements are part of MoE’s commitment to developing an integrated educational system aligned with the Zero Government Bureaucracy Programme. The updates aim to provide more than 60,000 students enrolled in foreign HEIs in 2024 with faster and more flexible digital services. This will aid them in completing their academic pursuits smoothly or entering the job market efficiently.
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Dr. Hassan AlSayegh, Head of the Customer Experience Transformation Committee at MoE, highlighted that user feedback and ongoing improvements drove the second phase’s development. He emphasized the system’s positive impact since its inception, motivating MoE to continuously enhance services for a broader student community.
Dr. AlSayegh explained, “The second phase amendments aim to simplify recognition criteria for university certificates from foreign HEIs, accommodating a wider range of academic disciplines. This includes greater flexibility aligned with international university rankings and MoE standards. Typically, as the global ranking of the issuing HEI improves, the recognition requirements adjust accordingly. This supports MoE’s goal of enhancing higher education quality and encouraging students to pursue top-tier educational opportunities.”
Under the new phase, recognition requirements have been reduced for specializations such as Architecture, Computer Science, Data Sciences, Natural Sciences, Education, and Law. These updates aim to support students seeking recognition for their qualifications from esteemed international institutions.
