DUBAI: Emirates has announced its busiest and most successful year in baggage handling from April 2024 to March 2025. The airline managed over 2.8 million bags each month—an average of 100,000 daily—across 140 destinations worldwide. This marks a 3.7% increase over the previous year.
Despite the growing numbers, Emirates maintained an impressive 99.9% success rate for baggage handling from its Dubai hub. This means nearly every bag arrived on time at the correct destination. The mishandling rate—defined as delayed, lost, or misplaced bags—stood at just 1.4 per 1,000, almost 30 times better than many global carriers.
On rare occasions when baggage is delayed, 91% are reunited with their owners within 72 hours. Emirates’ global operations, mainly focused on international and connecting travel, require meticulous attention due to longer transit routes.
The airline also shines in its Lost and Found services. Around 94% of valuable items such as wallets, passports, and phones are recovered and returned within 60 minutes at Dubai International Airport Terminal 3. A dedicated team ensures quick and efficient recovery, enhancing passenger experience.
In 2024, Emirates launched the Bag Connect feature on its app and website. This service allows passengers to track the status of their checked-in baggage in real-time. Additionally, users can follow the progress of mishandled baggage deliveries. This tool is now active at 80 stations in the airline’s network.
Even when 2,300 bags monthly arrive without tags, Emirates and dnata teams identify and recover around 80% of them before departure. These efforts ensure minimal disruption and reinforce the airline’s commitment to excellence in baggage management.
